Our Support team is committed to providing our players the most efficient and professional service around the clock.
We aim to provide a response to you within 10 working days of receiving your formal and for complaint at each stage of our complaints process, Stage 1: Raising your complaint, we will always seek to resolve complaints when you first contact.
If you have any query using your account or playing our games, we are here to help.
You can email us at if you have any queries regarding your account with.
In addition, we would ask at this point that you let golden lion slots us know what you would consider to be a satisfactory resolution to your concerns.Gambling Commission (licence.Join today and begin your adventure at m!We will do all we can to help with any technical queries that you may have.This decision will be communicated by an appropriate manager.Following this response, you may then choose to escalate matters further with our dispute resolution body.Your feedback can be given through our Customer Service Team, through a Chat Moderator or by speaking to the staff at your local club.Technical Problems section, or contact us, hERE.
For complaints regarding our services, this is the Independent Betting Adjudication Service (ibas) who will then contact us to obtain the relevant information.
Ibas will want to see that you have used the 3 stage process where possible however, If your complaint has not been responded to in full by 8 weeks from the point of notifying us, you may choose to contact ibas before the 3 stage.
We pride ourselves on dealing with complaints in a fair and appropriate manner.Find out more here.You can contact ibas by e-mail, post or telephone using the details provided on the ibas website m/contact-ibas/.Our registered address is LC International Limited, Suites 6-8, 5th Floor, Europort, Gibraltar.In this section we detail the answers to the most common questions that our customers ask.The official number and date of issues of the licenses: MGA/CL1/106/2000 issued on 30 November 2015; MGA/CL1/487/2008 issued on ; typical payouts for personal injury MGA/CL1/729/2011 renewed on ; MGA/CL1/863/2013 issued on ; MGA/CL1/861/2013 issued on ; MGA/CL1/862/2013 issued on ; MGA/CL1/888/2013 issued on the 28th October 2013; MGA/CL1/936/2013 issued.
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